Walmart Esters Irving TX
Kenya Pierce is a superb employee. She was so helpful and recommended exactly what I needed. She was very thorough and talked in simple language that I can understand. She is defintely an asset to the Firestone Auto Center in Irving Tx /Mac Arthur St. I will let all my friends and relatives I know to ask for Kenya Pierce on Mac Arthur blvd in Irving Tx for the best service Firestone can offer.Thank you for hiring such a great employee.
by M. Perez
The crew at this location are attentive and very professional. I appreciate their help!!
I always use the center in Irving Texas On MacArthur and oxbow The manager Xavier is a great guy and extremely helpful
I purchased my tires through a 3rd party and had them shipped to this Firestone location. When I dropped off my car the process was fast and the staff was friendly. The front desk clerk made me feel welcomed and appreciated. It took about an hour for them to swap out 2 tires. I was expecting longer. The clerk informed me about a known issue involving my alternator but left it at that when I told him I have plans with my dealership already. I didn't get the typical "we recommend this this this and that that that." Which a lot of places try to do with up selling and pressure. I will come to this shop for now on for anything I need if they can do it.
This was my first at Firestone and they did good. It was fast, they were professional and polite. I'll come back.
I use Firestone since they are very close to where I work and they always keep me posted as to the s ta tus of the repairs or maintenance to be performed. I can drop the car off in the morning and they make sure its ready by the afternoon, and if it ever a repair that warrants them keeping the car. They always make sure to notify me early so I can make arrangements to get a rental.
Thanks The guy who help me to save $100 on tires they did good job.
I I used their services less then a month ago. It was just oil change with coupon but they not only changed oil but also did a quick check of my car & made me aware that my car battery needs to be changed. I did not take it seriously and one day my car didn't start. I did a battery check at Walmart and I had to replace with new battery. I will give 10/10 to Firestone!
I was very frustrated when I walked out to my car, after working a double the day I took my Chrysler Crossfire to get the tires rotated at this Firestone location, to find that my 19" wheels had been swapped with my 18" and were now on the front of my car rubbing against the wheel well! ***Please note that these are not weather specific tires and do not need to be on a certain side of the vehicle.*** I couldn't believe that a technician who is supposed to specialize in tires could make such a large error, one that could have potentially caused MAJOR damage to my vehicle. Needless to say, even though the issue was resolved (by a different Firestone location), I WILL NOT be going back to ANY Firestone for anything EVER.
They take very good care of my cars and questions - a high quality establishment.
Oil change light still on After leaving it there at 1, guy said it will be ready by 5:30. When I arrived at 5:30 they didn't even start on it. I think his name was Ernie, had to get the attention of someone to get started on my car. I took advantage of the 9.99 a/c check special, and he said they could email the details to me, since the mechanic for some reason decided to delete from the work invoice. They called me the next day and advise they could not email but could fax it to me. I don't have a fax. Inconvenienced by this because they should know what they can or cannot do, now I have to go back again and get this information. I plan on going back to get the light fixed and the details of the a/c check, however I should not have to go back to get these things done!
by Chief Counsel
They're in my neighborhood, so easy to use them for both car and motorcycle needs. Never a problem with service. They've done my state inspections, repaired punctures, and I stop there all the time to check my Harley's tire pressure. My car will need new tires in a few thousand more miles and I'll buy them at this Firestone facility. One of the mechanics even helped me once to re-thread the input shaft of my airplane magneto. Go there and you won't be disappointed.